Virtual PBX Featured Article

Adapt to Modern Communications to Get Ahead

December 09, 2015

By Michelle Amodio - Virtual PBX Contributor

Relying on legacy telephone systems serves no one in a modern business landscape. More than just remaining relevant, older telephony systems are expensive to maintain and cause more headaches than they do convenience. Today’s businesses need to adapt to the technologies available not only to stay competitive, but to get ahead of the competition. There are a lot of options available, and each come with their own set of benefits.

VoIP allows for integration.

VoIP enables a range of applications not previously made available, such as the multimedia contact center and integrated Web and audio conferencing. Converged applications such as UC can take advantage of VoIP and enable companies to not only increase revenue and decrease costs, but enhance productivity and improve customer service.

VoIP services already include mechanisms for forwarding voice mail to email and other features. With VoIP, there is more scalability and better integration.

PBX is your hub.

PBX stands for “private branch exchange,” and it is responsible for switching calls between users on local lines while allowing all users to share a certain number of external phone lines. A PBX is much cheaper than maintaining an individual line for each user to the telephone company's central office.

Take it a step further and go virtual.

In IP communications, one attractive option is going with a virtual PBX system, as it’s already a hassle-free technology that requires little to no attention. In a virtual model, there is a nominal up-front investment in VoIP compatible telephone sets, but there are no operating, maintenance or upgrade costs to worry about.  A virtual PBX allows businesses added growth flexibility, regardless of size.

There is no longer any need to worry about scalability and upgrades due to capacity requirements. Managing line cards, trunk cards or space in your capacity is not required. Virtual PBX providers handle capacity, performance and configuration of the total VoIP system themselves.

The transition from the traditional public switched telephone network (PSTN) to voice over Internet protocol (VoIP) is inevitable, and a good thing. For smaller businesses, VoIP can be invaluable. Adapting to these feature-rich solutions can only give businesses a leg up on the competition.

The demand for affordable, feature-rich IP phone systems will continue to increase as businesses of all sizes look to streamline communications, improve collaboration, and support mobility, all while saving a buck.

Edited by Maurice Nagle


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