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BirchConnect Improved Customer Portal for TotalCloud PBX Now Live

August 19, 2015

By Frank Griffin - Virtual PBX Contributing Writer

The one thing organizations look for in today’s communication solutions is full transparency in the technology they deploy. As personal mobile devices and hosted solutions continue to increase the complexity in today’s communications ecosystem, having greater control ensures everything is running as it should. Whether it is a small business or a large enterprise, they demand accessibility and it has become a great selling point for service providers. Birch Communications is responding to this demand by improving its BirchConnect customer portal for TotalCloud PBX, which is now live.


Birch Communications provides nationwide communications, network and cloud services to small, midsized, enterprise and wholesale businesses. The upgrade of the TotalCloud PBX dashboard has been designed to introduce new levels of efficiency to the phone system features.

TotalCloud PBX is an enterprise-class phone system hosted in the cloud that supports the entire workforce of a company no matter where they’re located. The platform has the same features as enterprise grade solutions, including transferring callers, putting them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.

The dashboard has been given a high degree of user customization so companies can adjust features of the phone system on demand as their business needs it. This includes a clean and modern user interface that gives total visibility to essential information to manage business-critical functions of their cloud-based phone system.

According to the company, its goal was to give customers the flexibility to modify features that are most valuable to them in real-time to provide greater enterprise efficiency, faster performance and a rich user experience. This accessibility is not limited to on-site infrastructures, customers can access the portal day or night from almost any device and from anywhere.

The online self-service tools lets businesses to create and edit seat profiles and phones, auto attendants and hunt groups, set up and modify calling features such as call forwarding, view call capacity, and much more.

“The new portal has been enriched with strong emphasis on providing the best user experience and improving the performance of real-time processing of voice features.  This will allow customers to take more control of managing their voice features and scale their services quickly with their evolving business,” said Ashish Parikh, Director of Software Development at Birch.

Complete accessibility is no longer an option in a business environment that has a remote workforce, BYOD initiatives and hosted communications. At any given time administrators need the capability to adjust to changing environments and make modifications accordingly. The new BirchConnect customer portal for TotalCloud PBX is delivering on all those points by giving organizations a new level of control. 




Edited by Maurice Nagle


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