Virtual PBX Featured Article

In an Emergency Situation, A Virtual PBX Keeps You Connected

June 05, 2013

By Susan J. Campbell - Virtual PBX Contributing Editor

We’ve all been there – an emergency situation takes place and we’re left scrambling to try and figure out what to do. Maybe that emergency was nothing more than a power outage. Maybe that emergency was a tornado hitting too close to home. Or, maybe the emergency was a hurricane hitting land and wiping out everything in its path. Whatever the case, the virtual PBX is a valuable tool to have in the event of an emergency.

One thing you want to have when facing the unthinkable is a way to still stay in touch and reach those in a position to help. A recent blog by virtual PBX provider, Nextiva, highlighted the importance of staying connected in the wake of an emergency. The blog explained all about a recent trip to visit a customer whose business was housed in a building torn apart by Hurricane Sandy last October. While the building fell, however, the customer’s business did not.

The customer had set up a cloud-based phone service via the virtual PBX offered by Nextiva prior to the storm so he could be ready in the wake of an emergency. While he didn’t know Hurricane Sandy was on her way, necessarily, he did understand the value of keeping the phones connected regardless of the local infrastructure. For this customer’s employees, all they needed to do was find an Internet connection and a phone and they were back in business.

At an alternate location, the Nextiva phone system connected the company and its employees to dozens of customers in need of assistance. While this insurance agency was able to stay afloat in the aftermath of the storm, many of its customers needed help right away. Thanks to Nextiva and the virtual PBX, the company was in a position to be able to provide that help. It was not only a crucial element to customer service; it also provided an opportunity to connect with a voice of comfort for those who had lost so much.

Whether your company is setting its sights on the next emergency situation or simply wants to make a move that will enable you to migrate to the cloud, the virtual PBX is a solid first step in that direction. Solutions such as those offered by Nextiva deliver enterprise-class phone systems designed to grow with the business and provide the reliability and affordability necessary to stay connected and collaborate with key people.

Regardless of the purpose for the call, individuals need to stay connected – we want to reach the intended caller, find help when we need it and conduct business at anytime and anywhere. When a business decides to take its communications virtual, the benefits only start with cost savings.

Edited by Jamie Epstein


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