Exploring the Inside of the Virtual PBX

A virtual PBX is an increasingly popular solution that eliminates many of the costs and complexities associated with an on-premises PBX. In fact, all vendors tout the virtues of the virtual environment, but what really matters in the business environment is whether or not the product can meet the needs of the user better than the legacy system. 

A recent PC Mag report examined some of the most promising benefits of the virtual PBX and what should be expected in this platform. Perhaps the most prominent difference between the virtual PBX and the hosted solution is the per user monthly fee versus the capital-intensive on-premises PBX. Plans for the virtual solution typically offer unlimited calling, toll-free and local numbers and even online fax service. 

Deployment is another important consideration as anything that limits capability during implementation presents a challenge. Virtual solutions can often be launched quickly through e-mail-based communications. Quality providers will work directly with the customer to customize the solution and once live, the administrator or user can easily transfer numbers, request individual users, request toll-free numbers, create extensions and more. 

Training and tech support should be readily available. While the virtual PBX may be easy to launch, users won’t want to skip the onboarding process. This is an opportunity to learn what the platform offers that isn’t readily noticeable. It’s also an opportunity to explore different user case scenarios and different features available. If a user or admin has limited experience with telephony, this step in the deployment process is especially beneficial. 

Even with this level of training, it is still advised that any company switching to the hosted PBX from an on-premises environment select the pre-configured phones offered by the vendor. It is always an option to use the interface and set up each device manually to fit the preferences of the user. In a larger office environment, however, the process can be a tedious one that takes time and resources. 

The administrator interface is not necessarily a deal breaker, but an effective and responsive design can lend itself to a more positive experience. Dynamic pages are also beneficial, but again do not make or break the value of the solution. Giving this interface a test run before selecting the solution is still a good idea to be sure it’s a good fit. 

To that end, companies are paying attention to Nextiva’s virtual PBX as this business-class SIP trunking solution enables companies to save money on all communications. Nextiva’s solution also increases the return on investment and provides unlimited calling for both local and long distance without incurring the costs related to a rip and replace solution. 

Users enjoy rich HD voice quality, an extensive suite of client applications, support for legacy or IP-based systems, scalable functions, an extensive client applications suite, no setup fees, no contracts and U.S.-based technical support. 

Regardless of the vendor selected, the virtual PBX is designed to deliver specific and measurable benefits within the corporate environment. As communications continue to be an important element in business, all innovations may be worth consideration.


Edited by Jamie Epstein