Business VoIP Featured Article

Business VoIP Auto-Attendant Feature Improves Customer Service

January 23, 2009

By Michelle Robart, Business VoIP Editor

In today’s tough economic climate, it is crucial for businesses to continue to provide superior customer service to their customers, even if they are cutting costs and downsizing.
For companies who can’t afford to hire a receptionist, a good way for them to keep their customers from feeling abandoned is by implementing a business VoIP service with an automated attendant feature.
Automated call-forwarding systems have improved the efficiency of sales and support for many business organizations. While it seems that having a computerized auto-attendant to greet customers would result in quick desertion, businesses have reported that automated screening, routing, and fast transitions to the right professional have actually increased customer satisfaction.

Business VoIP provider, Nextiva offers affordable business VoIP solutions specifically for small to medium-sized businesses. With Nextiva, all the essential business VoIP features, such as automated attendant, voicemail, flexible call forwarding and find me/follow me, are included in all its business VoIP packages.

The way a business handles its incoming calls reflects the type of service customers should expect to receive.
When a call comes in to a business, is the caller greeted by an automated attendant with voice prompts? Is there a professional voicemail system? Can someone be reached through the main number at any time? These features are what give a business its professional edge.
With Nextiva business VoIP solutions, companies can rest assured that their customers receive excellent service.
Nextiva’s business VoIP services include two very affordable options. For only $8.95 per month, traveling business professionals will love NextivaConnect, a centralized solution that answers all calls and routes them to any phone of their choice; home, cell, and/or office.
The company’s other business VoIP service, Nextiva Connect360, was recently received the 2008 Product of the Year Award by Technology Marketing Corporation’s INTERNET TELEPHONY magazine.
Nextiva Connect360 comes with unlimited calling to anywhere in the United States and Canada for free. It has been one of the most popular business VoIP solutions since it was first introduced in 2006. For a flat rate of $29.95 per month, businesses gain professional features such as an auto-attendant, hunt groups, find me/follow me, voicemail to e-mail, and more.
Nextiva’s business VoIP solutions provide an expansive list of auto-attendant features for up to 100 extensions. These include:
-- Day and Night Mode Schedule
-- Dial by Name Directory
-- Virtual Departments
-- Multiple Auto Attendants
-- Import your Greeting
-- Music on Hold
-- Hunt Groups
-- Extensions
-- Follow Me
With business VoIP solutions from Nextiva, companies can rest assured that their customers are getting the service and attention they deserve. Nextiva’s business VoIP solutions deliver greater functionality and flexibility, help to promote mobility and drastically reduce telecommunication costs while maintaining the expected levels of quality.

Michelle Robart is a contributing editor for virtual-pbx. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart



Key Benefits

  Unlimited Calling & Faxing
  Number Portability
  Auto Attendant
  Instant Conference Calls
  HD Voice Quality