Superior customer service can often fall to the wayside, lost in the midst of an overload of daily tasks, responsibilities and expectations. However, research studies have shown that customer service is the key to customer loyalty; not something to be overlooked or de-emphasized, especially in this economic climate.

 

Businesses need to value their customer relationships, listen to their clients, hear their concerns, and carefully plan and put in place ways to make sure their customers are satisfied.

 

More than likely, if a customer feels they receive poor service, that situation could be enough of a slip-up to make them switch to another company- often the competitor.

 

Business VoIP solution provider, Nextiva knows the importance of customer service. The company strives to enhance its service with each and every customer, so they feel satisfied with the service provided to come back in the future.

 

Nextiva’s entire focus is on building lifelong relationships with customers. The company does this by providing reliable, affordable products and services that bring the world to your door. Nextiva is able to achieve 100 percent customer satisfaction by providing 110 percent customer service.

 

The fact that Nextiva’s business VoIP solutions help businesses save up to 80 percent on their monthly telecom bill also furthers the company’s commitment to customer satisfaction and service.

 

According to Nextiva, its mission is to create a communications company that provides products and services that enable small businesses to succeed in a global economy. The company works hard to differentiate it from the traditional phone company by maintaining a “customer first” mentality. A Nextiva user should expect to be treated as if they are the company’s only customer.

 

On top of providing quality service, Nextiva is always working to provide its users with the best price possible. The company believes that a phone bill should be consistent, clear and fair. Supporting this belief, Nextiva will not “nickel and dime” its users and hopes to build strong and long lasting relationships with all its customers.

 

Besides providing quality customer service, Nextiva was recently recognized for one of its flagship business VoIP products, Nextiva Connect360, as 2008 Product of the Year by Technology Marketing Corporation’s INTERNET TELEPHONY magazine.

 

Nextiva Connect360 provides unlimited calling to anywhere in the United States and Canada for free and reduces monthly phone bills. It also gives businesses the opportunity to make calls to anywhere in the world without having to worry about an expensive bill.

 

Knowing that communication is the heart of any business, Nextiva created this affordable replacement for expensive business phone lines and service.

Today’s declining economy has forced many businesses to significantly cut costs and streamline operations. With Nextiva’s business VoIP solutions, businesses gain a more affordable way to place calls, as well as the best customer service available.

Michelle Robart is a contributing editor for virtual-pbx. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart

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