Business VoIP Featured Article

Rotherham Council Transforms Customer Operations With 8x8 XCaaS

December 06, 2021

By Luke Bellos, Editor, Business VoIP

Cloud communications leader 8x8 revealed today the Rotherham Metropolitan Borough Council is utilizing the 8x8 XCaaS ™ (eXperience Communications as a Service™) platform to refine business activity and elevate customer experiences across South Yorkshire.

Similar to other businesses and government organizations across the globe, Rotherham Council previously relied on outdated, legacy telecom infrastructure to support operations for more than 260,000 local residents. However, recent trends toward remote activity made Council members realize employees required cloud support to boost business operations effectively.

The Rotherham Council decided to modernize with 8x8’s XCaaS platform to provide agents with a fully loaded contact center system, as well as distributed workforce/collaboration support, secure payment support, and analytical features to continuously improve operations moving forward.

“We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, allowing us to standardise and consolidate our telephony services and provide flexibility to our staff,” commented Steve Langrick, Head of Digital Services at Rotherham Metropolitan Borough Council. “The ease of implementation and availability of training for our staff meant zero disruption to provision during transition and empowered our employees to deliver the best possible services.”

It’s somewhat unsurprising Rotherham Council decided to turn to 8x8 to modernize, as 8x8 solutions are being successfully utilized by a number of organizations across England and Ireland metropolitan areas. In fact, the 8x8 XCaaS platform is currently supporting more than one third of public sector activity in London Boroughs.

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. added, “Maintaining, even enhancing, employee communications and citizen engagement is fundamental for public sector organisations to ensure citizens feel supported, especially as local demands evolve. 8x8 XCaaS provides Rotherham Metropolitan Borough Council with the capabilities needed for their employees to communicate and collaborate from anywhere while delivering a differentiated level of citizen experience.”

Edited by Luke Bellos


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