LetsGetChecked Chooses 8x8 for Support Needs

Cloud communications providers have been extra busy bees in recent months. With WFH the new norm – even as the world slowly reopens – robust cloud platforms are propelling productivity for businesses around the globe.

At-home health testing and insights provider LetsGetChecked announced the deployment of the 8x8 Contact Centre solution for its Ireland and New York cal centers. Since COVID-19’s arrival, the testing provider has been experiencing a meteoric rise in demand and required a solution capable of meeting its support needs.

Ronan Ryan, COO at LetsGetChecked explained, “We faced a massive challenge at the outbreak of this pandemic to adapt at speed and meet the surging demand for tests. We needed to ensure that our customer support could continue at the same high standard despite the spike in order volumes and disruption to our staff’s working practices. We’re delighted to have partnered with workair and 8x8 to achieve this. With the right technology in place now, we have been able to continue to support frontline healthcare workers at this critical time, and we look forward to continuing the partnership as we extend testing to the wider public.”

Ireland-based workair directed LetsgetChecked to the 8x8 solution, seeing the platform as a perfect fit. Now, the 8x8 Contact Centre will address outbound calling functionality – such as, Answering Machine Detection -- as well as post-order support, which is crucial when speaking of medical test

Scott Sampson, SVP, Global Midmarket & Enterprise at 8x8 Inc noted, “We are proud to be working with LetsGetChecked as they provide critical services to protect the population at this current time. The invaluable service they provide to frontline healthcare workers and the wider public cannot be underestimated. We look forward to continuing to support their vital efforts, while ensuring their agents are safely working from their homes.”

Is your contact center in the cloud, yet?

Edited by Maurice Nagle