Business VoIP Featured Article

Welcome to a New Day in Cloud Communications: Nextiva Business Suites

May 07, 2019

By Maurice Nagle, Web Editor

Customer expectations are raising the bar for cloud communications providers. The digital age is driving demand for feature-rich, future-forward, user-friendly solutions capable of enhancing efficiency and assisting in delivering bottom line results for an organization.

Today, Nextiva announced the arrival of a new day in business communications with Nextiva Business Suites. Nextiva Business Suites allows a firm to manage all customer communications from one place, ensuring a more integrated customer experience.

"Customers' expectations are rising and today's communication problems cannot be solved with siloed technologies," noted Tomas Gorny, Nextiva CEO.

The announcement of Nextiva Business Suites brings two new suites to the table: Nextiva Business Communication Suite and the Nextiva Customer Relationship Suite. Powered by NextOS, the communications experience is seamless across the omnichannel, and internal teams can take advantage of productivity and customer engagement tools supported by automation and artificial intelligence.

Gorny continued, "We will continue to see more change in customer expectations than ever before, and businesses are not prepared to manage an integrated view of the customer. At Nextiva, our purpose is to define the future of customer communication and engagement by providing tools that allow for real-time management of the customer journey. Today's launch of the Nextiva Business Suites is a major step in accomplishing this vision and I am confident we will help businesses of all sizes accelerate their growth by improving customer satisfaction."

Are your communications in the cloud, yet?

Edited by Maurice Nagle



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