Business VoIP Featured Article

Nextiva Business Communications Platform Awarded by Frost & Sullivan

April 05, 2019

By Laura Stotler, Business VoIP Contributing Editor

CRM, VoIP and unified communications specialist Nextiva has been recognized by Frost & Sullivan with a 2019 North American Customer Value Leadership Award. The honor singles out Nextiva for its top-notch service, which includes its AI-enhanced and machine learning powered solutions for unified communications. The company also uses analytics to glean valuable insights, a powerful tool for its customers as they meet their communications and CRM challenges.

The Award follows Nextiva’s positioning in the Customers’ Choice Zone in the 2019 Gartner Peer Insights “Voice of the Customer”: Unified Communications as a Service Market report. The company ranked highest rated with the highest customer willingness to recommend for the UCaaS segment, no small feat. And the company also recently garnered the 2019 INTERNET TELEPHONY Product of the Year Award for its NextOS platform, which powers a host of solutions including business VoIP, CRM, chat, surveys and analytics, all geared toward driving superior customer experiences.

The Frost & Sullivan honor was awarded in large part because of the NextOS business communications platform, which was launched in May of 2018. The research firm’s awards are presented to companies that exhibit high performance and achievement in a number of areas, including customer service, product development, leadership and technological innovation.

"Nextiva presents superior customer service and frictionless customer interaction through a unique internal structure,” said Michael Brandenburg, an industry analyst with Frost & Sullivan. "This level of commitment to client satisfaction fosters strong customer loyalty and ensures strong growth in the future. The company also provides businesses with an integrated suite of communication services leveraging NextOS, its overarching application platform.”

The NextOS platforms offers advantages to businesses of all sizes by unifying CRM, phone service, live chat, surveys and analytics on a single screen. Users may easily manage all communication tools with a single login and account. The platform also incorporates AI and machine learning to give businesses a holistic view of each of their customers, empowering them to provide the highest levels of customer service possible.

Features include a unified workspace, instant customer context, skills-based routing and predefined ticket actions for true omnichannel CRM. Voice features include cloud PBX, free local number, the Nextiva App and unlimited calling.

“We are proud to be recognized as the recipient of the 2019 North American Customer Value Leadership Award,” said Tomas Gorny, Nextiva CEO. “This award is a testament to our team’s dedication to Amazing Service. Since the beginning, we set out to elevate standards in the industry, and this goal impacts everything we do.”

Edited by Maurice Nagle



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