Company Name, Phone & E-mail or Web Address |
Type of Teleservices |
Areas of Specialization |
% Increase |
1.
TeleQuest - Arlington, TX 817-258-6500 |
B-to-B 30%, B-to-C 70%; Outbound 33%, Inbound 67% |
Telecommunications, Publishing, Financial Services |
144.32% |
2.
Impact Telemarketing Group Inc. - Woodbury, NJ 800-793-2345 [email protected] |
B-to-B 40%, B-to-C 60%; Outbound 60%, Inbound 40% |
Membership Continuity, Financial Services, Insurance Services |
139.71% |
3.
The Faneuil Group - Boston, MA 617-742-4888 [email protected] |
B-to-B 25%, B-to-C 75%; Outbound 70%, Inbound 30% |
Telecommunications, Automotive, Financial Services |
125.98% |
4.
Harris Select Telemarketing - White Plains, NY 877-9-SELECT [email protected] |
B-to-B 15%, B-to-C 85%; Outbound 68%, Inbound 32% |
Telecommunications, Publishing, Financial Services |
97.99% |
5.
Reese Brothers, Inc. - Pittsburgh, PA 800-365-3500 [email protected] |
B-to-B 10%, B-to-C 90%; Outbound 95%, Inbound 5% |
Telecommunications, Financial/Membership Services, Fund Raising |
71.63% |
6.
FutureCall Telemarketing, Inc. - Colorado Springs, CO 888-FUTURE1
[email protected] |
B-to-B 10%, B-to-C 90%; Outbound 91%, Inbound 9% |
Telecommunications, Publishing, Financial Services |
70.53% |
7.
West Teleservices Corp. - Omaha, NE 800-841-9000 |
B-to-B 12%, B-to-C 88%; Outbound 49%, Inbound 51% |
Telecommunications, Consumer Goods, Re-direct Calling Programs |
59.71% |
8.
TeleSpectrum Worldwide Inc. - King of Prussia, PA 888-343-9870 [email protected] |
B-to-B 25%, B-to-C 75%; Outbound 80%, Inbound 20% |
Financial Services, Telecommunications, Insurance |
41.29% |
9.
APAC TeleServices, Inc.* - Deerfield, IL 847-374-4980 www.apacteleservices.com |
B-to-B 7.5%, B-to-C 92.5%; Outbound 51.3%, Inbound 48.7% |
Communications, Financial Services, Insurance |
38.84% |
10.
TeleMark, Inc.* - Portland, OR 800-783-6000 [email protected] |
B-to-B 20%, B-to-C 80%; Outbound 70%, Inbound 30% |
Financial Services, Telecommunications, Direct Product Sales |
31.27% |
11.
RMH Teleservices - Bryn Mawr, PA 610-520-5300 |
B-to-B 20%, B-to-C 80%; Outbound 90%, Inbound 10% |
Financial Services/Credit Card, Insurance, Telecommunications |
30.33% |
12. Communication Services Group, Inc. (MarCom, DMS Direct Marketing
Services, The Development Center, 800 Support, Data Decisions Corp.) - Scottsdale, AZ
800-387-2850 [email protected] |
B-to-B 15%, B-to-C 85%; Outbound 80%, Inbound 20% |
Financial Services, Telecommunications, Continuity Clubs |
26.37% |
13.
ICT Group, Inc.* - Langhorne, PA 215-757-0200 www.ictgroup.com |
B-to-B 25%, B-to-C 75%; Outbound 70%, Inbound 30% |
Financial Services, Insurance, Telecommunications |
23.98% |
14.
MATRIXX Marketing Inc.* - Cincinnati, OH 800-MATRIXX [email protected] |
B-to-B 30%, B-to-C 70%; Outbound 20%, Inbound 80% |
Customer Service, Business-to-Business Sales Coverage, Direct Response |
18.83% |
15.
ATC Communications - Irving, TX 972-830-1800 www.atct.com |
B-to-B 20%, B-to-C 80%; Outbound 30%, Inbound 70% |
Telecommunications, Financial Services, Help Desk |
10.54% |