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How Next-Generation Customer Experience Can Turn your Contact Center into a Profit Center
Tuesday September 22, 2015
TIME: 2:00pm ET/ 11:00am PT
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Today's hyper connected consumers reward great service with their loyalty and purchase power, turning your customer support center into a profit center. But providing sales value to your organization through superior customer experience is only possible when your team, processes and technologies are all working at peak performance. In this webinar, we'll discuss best practices in each of those areas so you can create engaging, consistent and valuable customer experiences. You'll discover how to:
- Create great experiences for your customers regardless of the channel they choose
- Use next generation technologies to guide contacts throughout the customer journey
- Build a team dedicated to creating consistent and engaging experiences
- Use customer insight for continuous improvement
Join us for this interactive session that will include insightful content, real-world examples and a live Q&A.
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Sponsors:
 
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Presenters:
 Marissa O'Leary,
Director, Strategic Accounts
Vee24
As Director, Strategic Accounts at Vee24, Marissa is responsible for the long-term success of live video assistance solutions at some of the world's best known brands. Marissa works with Vee24 clients to create strategic solutions that feature voice, video, text and co-browsing to achieve the overall objective of creating a superior customer experience. As a senior member of the team, Marissa serves as the strategic contact throughout the client lifecycle and is driven to help her clients reach key business metrics.
 Doug Beck
Senior Account Executive
teleNetwork
At teleNetwork, Doug supports the end to end customer experience throughout the client engagement. While continuously focusing on cultivating relationships with existing customers, Doug is also an expert in brand loyalty, support processes and strategy. He is motivated by improving the customer experience and satisfaction during all interactions utilizing teleNetwork's innovations and best practices from 20+ years of success.
Moderator:
 Peter Bernstein
Senior Editor TMCnet
Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.
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