The cloud is taking contact centers over by storm and companies everywhere have been increasingly turning to cloud contact centers for an abundance of benefits. Some of these include significant cost savings and a noticeable decrease in poor customer experiences. Users will also enjoy added flexibility, visibility and control.
A recently published article reveals that larger enterprises can save as much as 50 percent when compared to on-premise systems, according to market research firm Frost & Sullivan (News - Alert).
Take, for example, Line Systems, who announced the launch of its hosted call center solution late last month in response to high demands and changing industry trends. As LSI rose into the cloud-based call center market (no pun intended), customers enjoyed a number of benefits as a result, including being able to manage all aspects of their call center. Queuing, queue management, call recording, advanced IVR and auto attendant, automatic dialer and reporting capabilities were all improved and enhanced, as well.
Mike Miller, LSI president and CEO, explained that the company strategically expanded its cloud services portfolio in light of this nearly explosive trend. Additionally, customers can now gain power to completely control and manage his or her call center operation while accessing the data they need to better analyze trends, productivity, and resource management, Miller added.
There are some important things you should ask yourself when considering making the switch to a cloud-based contact center. For example: Do you feel trapped with your current call center? Do you feel unsatisfied with your current contact center’s performance? Are you looking to unite agents across multiple locations into one virtual call center? Are you an internal or external service department manager, owner of a small- or medium-sized business, or a contact center system integrator or consultant?
If so, then it may be just the right time for you to switch to a cloud-based contact center. Don’t know where to start? Check out some reliable, simple, and efficient solutions by proven and trusted 8x8 (News - Alert) Inc., a leader in hosted VoIP who is dedicated to delivering trustworthy business solutions that are both incredibly advanced and much less expensive when compared to traditional solutions. Check out what 8x8 has to offer by clicking here.
If you’re interested in more about what 8x8 can provide in the cloud contact center, keep your eyes peeled for their upcoming webinar, “Cloud Meets Contact Center: Going from Zero to Hero in 14 Days,” where participants will find out how to deploy a cloud contact center solution in less than 14 days while yielding a positive return on investment (ROI) in as little as two to three months. The event will be taking place on Thursday, July 12 10:00 AM PT/1:00 PM ET. Presenters include Rob Townsend, Sr. Product Manager, 8x8 Virtual Contact Center, 8x8, Inc. and Josh Varela, Sales Engineer, 8x8 Inc.
Interested in signing up? Click here to register now!
8x8 Inc. is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) (News - Alert) is the world’s premier IP communications event. Visit AudioCodes (News - Alert) in booth #808. For more information on ITEXPO West 2012 click here.
Edited by Rachel Ramsey