May 07, 2012
Webinar - VHT Webinar Teaches Multichannel Conversation Strategy to Build Customer Loyalty
By Amanda Ciccatelli, TMCnet Web Editor
Customers begin every conversation with a business using the self-service portals provided such as IVR, website, mobile app or social community, but there is always a possibility that customers will reach a dead end. Customer service dead ends are damaging brand perception and threatening customer loyalty.
Virtual Hold Technology (VHT) can stop dead ends from happening. With VHT, customers do not have to start over, repeat account information, or wait on hold.
VHT uses its clients' experience and customers' requests to refine and expand solutions. The company’s commitment differentiates it from competitors and has led to substantial growth. Part of VHT's development strategy is to develop strategic relationships with technology innovators in the contact center technology industry to integrate into the customer service technology environment.
Join VHT Vice President Eric Camulli on Tuesday, May 22, at 2 p.m. ET/11 a.m. PT to learn how to build a multichannel conversation strategy that bridges the gap between self-service applications and the contact center to provide the best possible customer experience.
This webinar will teach customer service professionals, marketing professionals, and contact center professionals how to identify customer self-service dead ends. It will also teach them how to use a multichannel callback solution as a conversation, and how to integrate callback with context in order to leverage intelligent contact center routing and to unify reporting.
VHT has received several awards for its customer service solutions including "Product of the Year" for Call Center Magazine, Customer Interaction Solutions, and Call Center Solutions, "Editor's Choice" for Call Center Solutions, and "Best of Show" for ICCM. VHT has also been featured in news segments internationally and highlighted as a major customer service improvement by customers in TV commercials.
To learn more about how to build customer loyalty, register for VHT’s webinar here.
Edited by Carrie Schmelkin