Webinars - Featured Articles

May 07, 2012

Webinar - inContact Webinar Teaches Hosted Call Centers How to Deliver 'Brag-Worthy' Customer Service

When customers are unhappy about customer service, they often turn to sites like Twitter and Facebook (News - Alert) to publicize those complaints. A misstep from a hosted call center agent can suddenly become an incident that is shared with hundreds, if not thousands, of current and prospective customers. In this environment, your company must always strive to go above and beyond to provide exceptional customer service.

Tomorrow, Tuesday, May 8, at 1 p.m., contact center solutions provider inContact will be hosting a webinar to teach you how you can deliver brand-building customer service that actually stands out from the norm.

inContact helps call centers around the world create profitable customer experiences through its portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s solutions enable call centers to operate more efficiently, optimize the cost and quality of customer interaction, create pathways to profit and ensure customer-centric business growth.

In this inContact webinar you will learn: how to leverage your technology to connect with customers in the channel and at the time they want; how your organization can keep taking calls when disaster strikes, even when all those around you have gone dark; top customer service topics on social media and how you can generate positive buzz for your company and; tools that let your agents deliver customer service that matters with maximum effectiveness.

Product Marketing Manager for inContact Jennifer Waite will be presenting tomorrow’s inContact webinar. Waite is responsible for the development and marketing of inContact’s cloud-based contact center solutions. Before coming to inContact she held the position of Vice President of Product Support and Design Services at TPG TeleManagement, Inc., a marketing firm supporting call center programs for Fortune 500 companies.

To register for inContact’s webinar tomorrow and start improving your contact center’s customer service, click here.

Edited by Carrie Schmelkin