As the importance of Social CRM becomes increasingly important in the contact center industry, transitioning to mobile platforms is imperative to staying at the peak of social CRM and mobile care efficiency.

Hold-Free Networks, a provider of social CRM solutions for Web and mobile platforms, remains ahead of the curve in this aspect by offering a more modern version of the customer service experience with its four module SaaS (News - Alert) solution which can be embedded into smartphone applications or Web or social media platforms. The particular modules Hold-Free’s social CRM and mobile care solution focuses on include Service, Sales, Social CRM and Security, with its most recent module revolving around elements of Social Sentiment.

Join Hold-Free’s CMO, Joseph Katz and CEO, Lance Fried, along with president and chief executive of LiquidGrids, Malcolm Bohm Thursday, April 19 at 2PM EDT, 11AM PDT for a webinar called,“Says Who? Understanding the Role of Influence in the Social Contact Center…” 

The presentation will answer questions regarding the importance of collecting a wide variety of metrics about online and live interactions as well as the breadth of social influence and why the enterprise requires more tools to fully utilize social media platforms.

According to Hold-Free, social listening, social CRM and engaging consumers in social media have been primarily focused on inbound aggregation of multiple media and community sources. But in today’s high volume social contact center, it is imperative to identify the influencers relevant and specific to the enterprise for effective outbound campaigns.

For more information on engaging the optimal influencers in the most expedient and efficient manner possible and tracking and maintaining the highest possible response and satisfaction rates, don’t miss this live event. Register now.