The world of voice systems has generated a juggling game for IT and telecom managers, as many today are struggling to reclaim control over the mixture of multi-vendor voice systems present in their networks. Meanwhile, this challenge is being further compounded by the fact that there are activities beyond typical network availability and quality of service that requires extra management and monitoring, particularly PBX (News - Alert) and voicemail data.

As a powerful asset to telecom and IT departments, this mission-critical data can empower these teams to decrease costs, better manage assets, instantly troubleshoot issues, increase service levels, and beyond. The key to doing so, however, is being able to easily see it.

For system administrators and their managers, they are facing a two-fold problem: the requirement of vendor-specific applications to perform system management on PBX and voice messaging data, as well as difficulties in managing the inventory of telephony assets, gauging the performance of administrators, tracing accuracy and volume of system alterations, and finally analyzing this data to enhance the overall quality of voice operations.

As enterprises continue to realize the value of having visibility and control over their telecom expenses, it’s no surprise then that the telecom expense management market is expected to experience increased adoption rates in 2012. As predicted by Joe Basili, managing director of the Telecom Expense Management Industry Association, the explosion in the telecom expense management sector will be driven primarily by greater penetration rates among small and midsize enterprises, as well as new government projects aimed at controlling telecom fees. 

Ahead of the game, Unimax (News - Alert), a provider of telecom management and unified voice administration tools designed to lessen the costs and complexity associated with PBX and voice messaging systems, has planned the perfect opportunity for telecom and IT professionals to learn how to obtain telecom visibility into their PBX and voicemail data. On Thursday, March 22, 2 p.m. ET/1 p.m. CST, Unimax, in conjunction with TMC (News - Alert), will host a webinar entitled “Telecom Visibility, At Last: Learn Telecom Reporting from the Experts.” For more information or to register, click here.