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Enhance Contact Center Engagement with Real-Time Chat Translation
Quick -- name a technology that can translate conversations in real-time to engage a potential customer. Did you guess chat translation? If so, you’re right on the money, as chat translation platforms such as Geofleunt powered by Lionbridge allow organizations around the world to enhance their global footprint.
Not only can real-time chat translation help companies improve interactions among a non-English speaking audience, but this technology can also increase revenue earned while simultaneously cutting costs. In addition, problems can be resolved much more quickly through a variety of channels such as chat and Web self service that will help to eliminate the expensive costs associated with phone calls.
It is important to know how to reduce sales cycle time while increasing conversions and average order value, provide a seamless user experience with contact center applications, improve customer satisfaction for non-English speaking customers and track and monitor results to ensure ongoing success among a business at it continues to grow.
Luckily, Lionbridge will be hosting a not-to-miss webinar tomorrow Tuesday, Dec. 6, 1 to 2 p.m. EST, featuring Yvonne Cekel, vice president of SaaS (News - Alert) and Communities of Lionbridge, and Saul Marcus, senior product manager of Lionbridge, who will be teaming up to share tips and best practices that will enable users to increase engagement among individuals who do not speak English as their primary language.
Lionbridge is known for its great webinars that are filled to the brim with important facts that all organizations who deal with a multilingual clientele should keep in mind. Back in September, TMCnet reported that the company sponsored another event entitled, “How to Turn Your Call Center Agents into Global Communicators” which again featured Cerkel who stated, “The ability to enter a new market can be increased substantially because Geofluent makes international market expansion accessible even to the smallest organization. Businesses can expand market reach and increase revenues at a much lower cost than previously possible.”
Interested in joining this webinar? Register now!
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Tammy Wolf