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Communication Providers Must Increase Customer Satisfaction to Stay Afloat in this Tough Economy
Communications providers are responsible for ensuring that information can be successfully sent electronically. The term encompasses a vast portfolio of services that includes Internet, cable, satellite, and managed services. However, with all of the communications providers on the market today how do they set themselves apart from the competition?
The answer is mobile applications. Mobile applications can help consumers spread the word about a great experience they have recently had with a provider, but be aware if that customer is displeased with the said company they will waste no time getting the word out as well. Therefore, it is imperative for a communications provider to stay ahead of the curve through embracing mobile apps which can be used to improved customer care, drive brand recognition, expand mobile care functionalities currently available and cut costs.
If you are unsure as to how to better leverage mobile applications to support your company in future growth, vice presidents and those who are in leadership roles in customer care for PayTV (News - Alert) , wireless and wireline services, broadband service providers, anyone involved in increasing customer satisfaction rates and marketing executives should all come together and attend an event that will highlight all of the information needed to continue to thrive.
Taking place on Monday December 5, 2011 2:00 pm ET/ 11:00 am PT, Senior Vice President of Marketing at SpeechCycle (News - Alert), Scott Kolman, will speak at the event. Kolman boasts over 20 years of experience in the communications industry and is currently working on the company’s SmartCare Mobile solution. Dan Soulas, managing director for Echo Research will also share his vast experience in regards to brand positioning, and how to perfect the customer sales process.
With the important information gained through this webinar, your company can gain the competitive edge needed to keep your customers happy at all times.
Don’t delay, register now for this not-to-miss event!
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Chris DiMarco