November 14, 2011
Webinar - Webinar to Show How to Increase Customer Satisfaction via Mobile Applications
By Jamie Epstein, TMCnet Web Editor
It’s extremely vital in today’s continuously evolving technological environment that communications providers stand apart from the competition and offer a high level of customer service.
Want to learn best tips and practices that you can utilize to better serve your customers? On Monday December 5, 2011 2:00 pm ET/ 11:00 am PT, be sure to attend a not-to-miss event that shows attendees how a positive experience can drive consumer spending and positive referrals, how a negative experience can damage customer loyalty, which mobile applications can be leveraged for better customer care, how the use of mobile applications can encourage brand recognition, what type of mobile care functionalities are currently on the market and ultimately how mobile care applications can help to provide an improved customer experience while dramatically cutting reducing costs.
Those who are recommended to attend this webinar include vice presidents and those who are in leadership roles in customer care for PayTV (News - Alert), wireless and wireline services, broadband service providers, anyone involved in increasing customer satisfaction rates and marketing executives.
Scott Kolman (News - Alert), senior vice president of marketing at SpeechCycle will be presenting at the event. Kolman brings to the table over 20 years of experience in the communications industry and in his current role works on increasing industry awareness through the company’s SmartCare Mobile solution. Also scheduled to present at the event is Dan Soulas, managing director for Echo Research. Solas is the perfect person to speak at this event as he works regularly with clients to show them how to better leverage messaging in marketing communications and brand positioning, how to better comprehend stakeholder motivations, and how to make the customer sales process better.
To register for this webinar, click here now!
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny