November 09, 2011
Webinar - Customer Service Webinar: Integrating Social and Enterprise Data
By Jennifer Russell, TMCnet Copy Editor
Do your customer service agents know when someone talks about your company or products via social media (Twitter (News - Alert), social communities, Web forums or blog posts)? Are your customers able to learn from other customers in your community when they have a specific product challenge?
An upcoming free webinar sponsored by Coveo (News - Alert), “The Customer Information Hub Comes of Age, Integrating Social and Enterprise Content Drives Customer Service Insight”, scheduled for Thursday, November 17th, 2011 at 11am PST/2pm EST/7pm GMT, will give suggestions on how to tap into the combination of social and enterprise information in order to know and serve your customers better, reduce costs and increase innovation.
Attendees of this webinar will learn about:
- Leveraging social media data in concert with enterprise data – even massive amounts of unstructured data – giving agents, executives, as well as sales and marketing, complete customer views
- How leading companies are using customer information hubs to drive strategic and tactical value
- Ensuring your customers feel known, regardless of their interaction channel
- Using multi-channel text analytics to make sense of the mass of data from all sources – discovering previously hidden themes and key information relationships, regardless of the channel – Twitter, Blogs, Communities, CRM, ERP, Knowledge Basses and more
Join industry experts Esteban Kolsky, former Gartner (News 
- Alert) analyst and principal of ThinkJar and Louis Têtu, CEO and chairman of Coveo, as they share ideas and insights on how your CSRs can understand what your customers are saying about your company and products on Twitter, along with a consolidated view of all of their interactions with your company, from order history to past product support cases, to details on product defects.
CLICK HERE to Register Today to secure your spot at this free webinar and gain information on how to increase satisfaction, lower costs and get a more honed competitive edge.
Jennifer Russell is a TMCnet Copy Editor. Previously she worked as an Editorial Production Assistant at the Taunton Press and as a Production Assistant at Hersam-Acorn Newspapers. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell
