November 08, 2011
Webinar - Today's Webinar to Discuss Call Center Performance in the Cloud
By Juliana Kenny, TMCnet Managing Editor
The question of the call center and cloud computing has been in the spotlight in recent months as businesses of all sizes increasingly shift their services to the cloud. Providers of call center software respond in-kind by offering cloud-based solutions.
In a webinar hosted today at 2 p.m. ET, James Dunn (News - Alert), CEO of TelStar Hosted Services, Inc., will shed some light on how call center managers can best analyze their businesses to gauge risks and benefits involved in moving to the cloud. Dunn will provide a method through which managers can conduct objective analyses of operational and financial realities surrounding their business’ place in markets and how to obtain the necessary information to improve performance and mitigate risks.
By providing an overview of how cloud-based call center services can help call center managers improve efficiency and effectiveness, Dunn will reveal important points about what to consider when evaluating a call center service provider.
Attendees will learn how to assess call center operating efficiency, how to set goals to improve profitability and cost control, how to set performance targets and measure accountability, as well as the advantages of cloud-based call center solutions.
Dunn brings 30 years of experience in the telecommunications industry to the webinar discussion. As a founding member and managing partner for D Partners, a consulting firm focused on transforming tough business situations into profitable business ventures in the High Tech, Financial, BPO and Customer Care industries, Dunn has spent significant time working with call centers and participating in the growth of call center technology over the decades.
Don’t miss this valuable webinar today!
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Tammy Wolf