October 12, 2011
Webinar - Pitney Bowes and TMC Team on Cost Effective Document Storage and Retrieval for Better Customer Service Webinar
By Peter Bernstein, Senior Editor
The efficient and effective electronic creation, capture, exchange, storage, archiving and easy retrieval of critical documents has never been more important. Getting the right information in front of the right people in your contact center at the right time in an accurate and easily digestible format is the key to providing more efficient and effective customer service. In high volume contact centers, especially those of communications providers and other utilities, a premium must be placed on:
- Document accuracy
- Document quality
- Long Term Viability
Pitney Bowes, in conjunction with TMCnet, is sponsoring a webinar, “Deliver Better Customer Service With Cost Effective Document Storage & Retrieval,” on Thursday, October 13th, 2011 2:00PM EST / 11:00 AM PST.
Join Ray Grant, Product Manager, Customer Communication Management, Pitney Bowes Business Insight (News - Alert), to learn the major differences between .pdf methods versus the up-and-coming electronic vault document storage solution.
The “vault advantage”
Communications providers create hundreds of thousands data-driven print streams daily which are turned into statements, invoices, policies, notifications and hundreds of other business-critical documents. To resolve customer issues, agents must have instantaneous or near real-time access to many of these documents. Not only must these documents be accessible and accurate in order to resolve customer inquiries in a timely manner, but they also need to be managed for a host of internal reasons as well. What is the best path forward to deal with the explosion of documentation and the needs to be able to manage them in the most efficient and effective manner?
The webinar will highlight why companies are choosing to store their documents using electronic vaults — high- speed repositories that maintain print streams in their native forms while moving away from the old process of PDF document storage. Learn how communications service providers are employing such vaults to:
- Cut costs
- Gain competitive advantage
- Improve work flows in customer care and contact centers
- Be more responsive to a variety of information requests.
Find out about the state-of-the art and best practices that can help you and your company literally and figuratively vault ahead. Take advantage of the opportunity to have your questions answered about the best way to get control of your document storage and retrieval challenges.
We invite you to register today to learn how communications providers can reduce costs and meet customer expectations more effectively with the "vault advantage."
Peter Bernstein is a technology industry veteran, having worked in multiple capacities with several of the industry's biggest brands, including Avaya, Alcatel-Lucent (News - Alert), Telcordia, HP, Siemens, Nortel, France Telecom, and others, and having served on the Advisory Boards of 15 technology startups. To read more of Peter's work, please visit his columnist page.
Edited by Rich Steeves