October 06, 2011
Webinar - Pitney Bowes Webinar - Delivering Better Customer Service With Cost Effective Document Storage & Retrieval
By Peter Bernstein, Senior Editor
For years we were all told we were moving toward a paperless office. Reality is that while we still rely on printed materials for a variety of things, the explosion of documents that businesses rely on has been unabated. The efficient and effective electronic creation, capture, exchange, storage, archiving and easy retrieval of critical documents has never been more important.
Communications providers in particular every day are creating hundreds of thousands data-driven print streams which are turned into statements, invoices, policies, notifications and hundreds of other business-critical documents. Traditionally, most of these documents have been delivered in paper form, but for decades communications providers have searched for more effective ways to store these documents and to deliver them electronically when their customers and associates demand them.
As a result of the document explosion and the increased needs for accurate record keeping and retrieval for all types of compliance requirements and other crucial needs, more and more communications companies are choosing to store their documents using electronic vaults - high- speed repositories that maintain print streams in their native forms while moving away from the old process of PDF document storage.
In fact, the use of such vaults is transforming the ways all types of utilities, enterprises and organizations are cutting costs, gaining competitive advantage, improving work flows in customer care and contact centers and are becoming much more responsive to a variety of information requests.
Pitney Bowes in conjunction with TMCnet is sponsoring a webinar, “Deliver Better Customer Service With Cost Effective Document Storage & Retrieval,” on Thursday, October 13th, 2011 2:00PM EST / 11:00 AM PST. Join Ray Grant, Product Manager, Customer Communication Management, Pitney Bowes Business Insight (News - Alert) to learn the major differences between .pdf methods versus the up-and-coming electronic vault document storage solution.
Find out about the six advantages inherent to electronic vaults for document storage which include improvements in:
· Document Accuracy
· Document Quality
· Long Term Viability
This information session can help customer service and customer care professionals in communications and utility companies, or any enterprise with significant document retrieval challenges find out about the state-of-the art and best practices.
Register today to learn how communications providers can reduce costs and meet customer expectations more effectively with the "vault advantage".
Peter Bernstein is a technology industry veteran, having worked in multiple capacities with several of the industry's biggest brands, including Avaya, Alcatel-Lucent (News - Alert), Telcordia, HP, Siemens, Nortel, France Telecom, and others, and having served on the Advisory Boards of 15 technology startups. To read more of Peter's work, please visit his columnist page.
Edited by Chris DiMarco