With Angel’s direct IVR integration into Salesforce.com (News - Alert), many can attest that doing so can increase agent productivity and quickly capture information for a better customer experience. And, Salesforce.com has become a true lynchpin in business technology, thanks to its ability to achieve hyper-critical mass of first-rate partners that make up the company’s AppExchange Marketplace.

If you want to know how to make the most of your investment in Salesforce.com, without the difficulties of using hardware, IVR expert Angel has just the webinar for you.

On Thursday, Aug. 25, at noon ET, Angel’s own partner director, Jason Hochman, will review how Angel’s cloud-based IVR and contact center technologies seamlessly connect with Salesforce.com’s platform to increase agent productivity and enhance the caller experience.

Webinar attendees will grasp helpful skills for creating better customer service and support experiences, including how to place outbound calls within Salesforce.com to streamline outbound sales and support functions; how to automatically capture caller information and place the data into a Salesforce.com account for seamless lead-generation retrieval and analysis; as well as how to manage and deploy support functions.

Moreover, attendees will also learn how integrating the IVR with Salesforce.com personalizes the caller interaction, thus enabling the agent to see the caller’s history and useful information collected in the front-end IVR portion of the call.

A veteran to the SaaS (News - Alert) business, Hochman has been with Angel since 2005 and has been instrumental in phone-enabling CRM solutions for major companies around the world. Prior to joining Angel, Hochman served as a partner at Texas-based consulting firm Beacon Capital, and began his career in New Business Development at the Dow Chemical Company. He holds an engineering degree from the University of Texas.

Customer experience managers, IT stakeholders, call center professionals, contact center managers, and business executives are all encouraged to attend this informative webinar.

To join this educational webinar, hosted by Angel and TMC’s (News - Alert) Customer Interaction Solutions magazine, register now!

Most recently, Angel took to SpeechTEK (News - Alert) in New York City to spread the word that “hardware is dead” and spoke to TMC about its most recent developments in the IVR space.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.