To chatbot or not to chatbot - What makes sense for your company?

Robots, bots, chatbots and intelligent virtual agents (IVAs) are a few of the terms being used for a new and improved generation of self-service solutions. Some use artificial intelligence (AI), machine learning and natural language processing, while others are designed to follow a pre-defined set of rules. All of these solutions have the potential to help companies increase automation and productivity while enhancing the customer and employee experience.

Join Donna Fluss, President at DMG Consulting and Phil Gray, EVP of Corporate Development from Interactions as they discuss:

• The differences between chatbots and IVAs
• Top uses and benefits of IVAs and chatbots
• Best practices to optimize the benefits from IVAs
• How the new generation of self-service technology can transform the customer experience
• Tips to choosing a right tool for your company

PresenterS:

	Donna Fluss President, DMG Consulting LLC BIO
	Phil Gray Executive Vice President of Corporate Development, Interactions BIO

MODERATOR:

Paula Bernier Executive Editor, TMC BIO

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