As a call center professional you're always looking for ways to improve operations. Whether it’s reporting better metrics or reducing costs, this is a mission that constantly changes and evolves. However, regardless of how you choose to enhance your operations, creating a better customer experience should always be top of mind.

How to Create a Better Call Center Experience
75% of customers believe that it takes too long to reach a live agent. Eliminating long hold-times will not only lower abandon rates and shorten handle times, it will also improve customer satisfaction and boost agent morale. In fact, your customers are demanding another option; 63% of them say they prefer a call-back over waiting on-hold!

In this one-hour webinar you’ll learn how call-backs can deliver concrete ROI for your contact center. You’ll also hear from Shai Berger, CEO of Fonolo, who recently published an in-depth eBook on this topic.

We'll talk about:

• Lowering Abandon Rate
• Controlling Spikes in Call Volume
• Decreasing Handle Time
• Plus so Much More!
  

Who should attend:

• VPs & Directors of Customer Service
• VPs & Directors of Contact Centers
• VPs & Directors of Web/Social Media
• VPs & Directors of Customer Experience

Presenter:

Shai Berger Co-Founder and CEO, Fonolo BIO

MODERATOR:

Paula Bernier Executive Editor, TMC BIO

Sponsored by: