MVP Quality Award

The MVP Quality Award


The MVP Quality Award

The MVP Quality Award is an annual award bestowed by TMC's CUSTOMER® magazine on participants in the contact center industry for their consistent, unparalleled demonstration of and commitment to quality, excellence and the highest ethical standards.

Gold, Silver and Bronze awards will be issued. Each entry is judged by a panel of experts from CUSTOMER's editorial staff.

What is The Value of Applying for This Award?

Your efforts to maintain a truly quality and reputable contact center operation should not be kept secret. By applying for CUSTOMER's MVP Quality Award, you send a clear message to your staff that your company's commitment to quality really matters, and that the staff's hard work in maintaining high ethical standards deserves recognition. Let them know you are applying! Even if your program is not selected this year, this award provides a goal toward which everyone in your company can strive to win next year.

The Benefit of Receiving an MVP Quality Award

Companies chosen for CUSTOMER's 2020 Gold, Silver and Bronze MVP Quality Awards will be highlighted in CUSTOMER magazine online.

In addition, receipt of the award can be highlighted in all of your company's promotional and advertising materials, and it will serve as a testament to excellence when communicating with prospects and clients.

If selected, you can instantly upgrade all of your marketing and communications by adding the Award Logo:

  • Website home page, About Us page and wherever customers and prospects learn about your organization
  • Brochures and literature
  • Sales presentations and power point slides
  • Business cards
  • Office lobby
  • Trade show booth

How To Apply

The MVP application process is completely electronic. No mail-in is required.

To be considered for CUSTOMER's MVP Quality Award, you must:

Step 1. Submit your application online; include your contact information, your payment method, and complete all the questions in the application.

Step 2.
Complete an essay following the essay guidelines and email to Erik Linask, (; details for the essay will be provided at the end of the application process and you will receive a confirmation email that will provide details for your essay or click to preview;
You will be required to provide the names and contact information of two (2) customers who can verify the submitted information;
Agree to allow CUSTOMER magazine staff to publish the information provided (not client contact information).

Deadlines and Fees

Due to the time-consuming nature of reviewing MVP Quality Award applications, there are significant incentives offered to companies who apply early.

Early-bird Deadline is December 20, 2019. Application fee is $795
Final Deadline is January 17, 2020. Application fee is $1,195

Submit your application online and submit your essay via email to Erik Linask.


Please include an email address in your online application that can receive pertinent award communications. This email address will not be published.
We can accept only one entry per company.


Please contact Erik, or the CUSTOMER Magazine Awards Team with any inquiries regarding your application.


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