MVP Quality Award

The MVP Quality Award

 

TMC's CUSTOMER Magazine 2020 MVP Quality Award Application


 

Company Name  Address  City
State   Zip
Name of Person Submitting Application   Title
Email    Phone

Due to the time-consuming nature of reviewing MVP Quality Award applications, there are significant incentives offered to companies who apply early.

Early-bird Deadline is December 20, 2019. Application fee is $795
Final Deadline is January 19, 2020. Application fee is $1,195

 Pay By Check

Payment Type: *
Card Number: *
Account Holder's Name: *
Exp. Month/Year: * /
In the event our company is a winner of the MVP Quality Award, we hereby authorize Technology Marketing Corporation (publisher of CUSTOMER magazine), at the publisher's sole discretion, to publish the furnished information, whichever portion it deems appropriate, in an upcoming issue of CUSTOMER.

We agree to allow CUSTOMER staff to visit our telemarketing center/facility, on an appointment basis, to verify the information provided.

We verify that all supplied information is true and agree to hold Technology Marketing Corporation (publisher of TMC's CUSTOMER magazine) and its staff harmless from any and all claims that may arise from our falsification or misrepresentation of information, or inaccuracy contained within any part of this MVP Quality Award submission.

We understand that all application materials become property of CUSTOMER magazine and will not be returned.
The applicant will indemnify and save Technology Marketing Corporation harmless from and against any loss, expense or other liability, including attorney's fees, resulting from any claims or suits for libel, violation of right of privacy, plagiarism, copyright or trademark infringement and any other claims or suits that may arise out of the application for CUSTOMER magazine's MVP Quality Award.

MVP Quality Award CUSTOMER REFERENCES

2020 CUSTOMER magazine MVP Quality Award Customer References. The following list of two (2) customers may be contacted to verify the quality of our teleservices efforts:
     1.        2.  
Company Name

Street

City
State
 Zip

Phone
Email
Contact Name
Title
Relationship
Company Name

Street

City
State
 Zip

Phone
Email
Contact Name
Title
Relationship
Please answer all of the following questions to qualify for CUSTOMER magazine's MVP Quality Award. Answer N/A if a question is not applicable to your operation. All questions must have a response.
1. Are you applying as:
2. The program described in my essay is:
3. How late in the evening will your company make outbound telesales calls to consumer residences, if applicable? p.m.
4. Does your company use predictive dialing technology for outbound calls? 

4a. If yes, what is the acceptable abandonment rate?
5. How do you verify sales? (MAX. of 1000 chars)
6. Overall, for all campaigns in your contact center, what percentage of your contacts are:
Outbound (live)   %
Inbound (live)   %
Interactive (IVR)   %
Web chat  %
e-mail  %
7. What is the average "wait" time (where voice mail/response is not used) for inbound callers before connecting with a
representative in seconds/minutes. 
8. If e-mail services are provided, what is the average response time? 
9. What year did your contact center begin operations? 
10. Number of workstations:
Inbound 
Outbound 
Blended 
11. Total number of agents (full-time and part-time):
Inbound
Outbound
Blended 
12. Average volume your center makes or receives each week from:
Number of weekly calls 
Number of weekly e-mails 
Number of weekly Web chat sessions 
If you don't know, please answer N/A
13. Percentage of corporate annual revenues derived as a third-party outsourcer: %
14. Do you provide channels for:  


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