Latest Featured Articles
The only way to know your contact center solution will scale to current and future demands is to take control of your own roadmap. Whether you are building something from scratch, or augmenting what you already have, composable communication building blocks let you focus on upgrading the entire customer experience, rather than the hardware or software.
Customer experience is the key to competitive differentiation in today's omnichannel services economy. Ensuring contact center agents are properly trained, staffed and challenged is vital to customer interaction success.
Sponsored by: InfoVista
The value in deploying a Hybrid WAN solution is quite real. Touting reduced WAN costs, simplified and improved management and orchestration, upgraded security and unified visibility for starters. Taking an all-in-one approach, orchestration is a user friendly experience, which promises the balance of cost, security and performance rolled into one. LEARN MORE ›
Coordinated Systems, Inc. (CSI) announced a new feature for its Virtual Observer solution, which empowers management with a new level of visibility into agent performance. The new feature, VO Agent Timeline, allows supervisors to view an agent's interactions across a timeline of captured events.
To honor the advancements of Monet Software's work, TMC recently presented the company with a 2017 Workforce Optimization Innovation Award for its WFO Live solution.
Clueless customers are the hotel guests who complain that the room's furniture arrangements are messing with their energy vibrations, or the majority of restaurant customers who send wine back for being corked.
A new partnership effort between NewVoiceMedia and Monet WFO Live promises better call center management functions ahead.
The demand for digital marketers keeps increasing regularly as brands now see the need to have a powerful online presence and stay ahead of competitors.
Burgeoning technologies like the cloud are empowering a new generation of solutions, which are high performing, feature-rich and capable of modernizing operations. Moving from legacy on-premises solutions to the cloud is a sign of the times. Today, in fact, NICE announced an international global education institution is doing just that. The firm selected the inContact Customer Interaction Cloud to improve contact center operations, and is moving its 1,400 worldwide agents to the cloud-based solution.
Top Stories
Featured Communities
Featured Resources
Advertise With Us
Become a CUSTOMER columnist!
Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.
|
