What's Hot This Week in CRM

7/17/2009

	Microsoft CRM Added to NSPI Offerings
	Mojo Interactive Improves Business with Salesforce CRM
	How to Simplify Your Call Center Scheduling
	Choosing the Right Predictive Assessment for Call Center Hiring
	eDiets.com Using CXO Global Solutions to Improve its Call Center Operations
	Altigen Call Center and Intelligent Gateway Deployed By Gibson Guitar
	InterMedia to Implement SoliCall PBX Mate for Call Center
	Call Center Scheduling Solutions Key to Ensuring Schedule Adherence
	To Improve Call Center Management, Ditch the Spreadsheets, Adopt WFM
	Promero Integrates Contact Center Anywhere with Informavores' Firefly
	Infonetics Reports Growth in UC and IP Contact Center Market
	New- and Non-Contact Center Managers Can Learn the Business, 'Talk the Talk,' Fast
	Datapoint Partners with Attachmate to Enhance Contact Center Operations
	NICE Solution Turns FIBI Contact Center into Revenue Generator
	Genesys To Bring CounterPath's SIP VoIP To Contact Centers
	Free White Paper: How Web-Self Service Improves Customer Experience, Keeps Costs Low
	Convergys Helps Retail Banks Better Understand Why their Customers Hate Them
	Green for Green by Being Green: NetSuite Releases SaaS Impact Study
	Marsh Achieves Workforce Optimization with NICE and IEX
	VanillaSoft's Turning Leads into Sales with Auto Dialing
	Zoom, GMT Partner In WorkFORCE
	Loquendo, Digium Team to Build Asterisk-based Multilingual Speech Applications
	Angel.com's IVR System Simplifies Registration for the Notify NYC Program
	SpitFire Open Interface Honored for Innovation
	Loquendo Improves Voice Quality with TTS 7.7

	The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics

	SLA Monitoring in the Customer Service Environment

	Cloud Telephony for Carriers and Service Providers

	Cost Effective Contact Center Communications: Improve Operational Efficiency, Reduce Inbound Calls, Build Customer Satisfaction

	Call Center Outsourcing
	Hosted Contact Center
	Workforce Management
	VoIP Contact Center

	ITEXPO West: A Preview from Interactive Intelligence
	CallFire Call Tracking
	IT Expo Testimonial

September 1-3, 2009
Los Angeles, California

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