What's Hot This Week in CRM

6/12/2009

	DT Credit Corp. Opens New Fort Worth Call Center; Creates Jobs
	Schedule Flexibility: The Key to Happier Call Center Agents
	Call Center Outsourcing Continuing to Prosper
	Lake County, Indiana Gets Public Safety Call Centers Powered by PlantCML
	Steps to Better Call Center Hiring
	Simpro Brings Call Center Solution to DirecTV with IVR Platform
	Is It Time for Mass Customization of Call Centers?
	Free Webinar: Today's Unpredictable Economy Warrants More Powerful Call Center Forecasting Tools
	DialConnection Contact Center Solution Integrates with Latitude Version 8.x
	Cisco Announces Contact Center Cooperation with Xceed and ITIDA in Egypt
	Canadian Contact Centers Close Doors, Cut Back Operations
	Noble Systems Recognizes Res-Q Contact Center Services with 'Best Practices Award'
	Aspect Client Named in Contact Center Award
	IEX TotalView Helps AT&T Wireless Maximize Contact Center Operations
	Contact Centers Can Optimize Opportunities Through Social Networking
	Hawaiian Credit Unions Honored for Contact Centers
	Cyber City Touts 'Shared Service' Contact Centers
	Virgin Games Credits Customer Service Improvements to NEC Philips Tools
	ETGenesys Enhances Customer Service Experience With New UC Connect Initiative
	Helpstream Debuts HelpExchange for Customer Service Issues
	Eloqua and Salesforce.com Solution Reaches More than 300 Customers
	Egyptian Customers Now Offered Video IVR
	Simpro Launches Automated IVR Customer Service Portal
	eVerge Group Launches ReadyExpress Accelerated CRM on Demand Solution
	FrontRange's Top Global CRM Partners Named
	NetSuite Cops TMC Customer Interaction Solutions Award
	Open Source CRM Expands Further Into Europe
	Loquendo Intros Magnus, Danish Male Voice

	Something for Everyone: Testing Multi-Channel Contact Center Solutions from the Customer Perspective

	Computer-Assisted Telephone Interviewing (CATI)

	Managing Convergence: How MSPs Can Increase Profits and Drive New Business

	On the Hotseat: How Your Peers Are Tackling the Questions That Matter Now

	Call Center Furniture
	Call Monitoring
	Call Center Hiring
	Contact Center Software

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