What's Hot in CRM

2/13/2009

•	Call Center Scheduling Solutions Improve Overall Call Center Operations
•	FurstPerson Offers Insight Into Call Center Hiring and Attrition
•	Caremark Recognized by J.D. Power and Associates Certified Call Center Program
•	Telus to Open Las Vegas Contact Center, Expand in Central America
•	VoIP Provider ShoreGroup Eyes Contact Center, Unified Communications Expansion
•	Genpact Guatemala Contact Center Becomes BPO Operation
•	Survey Evaluates Efficiencies of Mail Order Contact Centers
•	Datamonitor Argues Virtues of Web 2.0 Technologies in Contact Centers
•	Fujitsu Improves Sales Operations with Salesforce CRM
•	CRM, Marketing And Lead Generation Are Vital In A Recessionary Economy
•	Rodale to Use Convergys CRM Solutions, Including IVR
•	NetSuite Reports Record Growth; Evidence CRM Solutions Help in a Down Economy
•	Speakeasy's Customer Service Approach Drives Strong Growth in 2008
•	Ventraq Releases Customer Behavior Analytics Solution
•	Cisco Measures U.K. Customer Service Performance
•	Study: Sprint Nextel's Focus on Customers is Paying Off
•	NICE Systems Returns Strong Fourth Quarter, Robust 2008
•	NetSuite Extends Business ByNetSuite Program for SAP Users
•	AMC Technology Releases New Version of Application Adapter Contact Center CRM
•	Axia Audio uses Soffront CRM to Enhance Productivity and Customer Support

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