What's Hot in CRM

•	Back to Basics: The Benefits of a Predictive Dialer
•	HD Videoconferencing Facilitates Teamwork and Speeds Time-to-Market
•	SugarCRM Users Cop Two European CRM Awards
•	Skunkworks Launches Telco Perl for Enhanced IVR
•	Open Source CRM Helps Geeks on the Way Achieve Call Center Success
•	Westcon Group to Distribute Polycom's Collaboration and Videoconferencing Solutions to Canadian Resellers
•	CRM's CDC Software, Savills Asia Pacific Reach Pivotal Deal
•	CRM Survey: 83 Percent of Execs Suffer Employee CRM Resistance
•	Speech Technology as a Crime Fighting Tool
•	Research Measures Singapore Consumers' Expectations for Contact Center
•	Sprint Enhances Customer Service with New Service and Repair Van
•	Broadsystem Uses IBM Information Integration Software For Customer Data
•	Automated Outbound Messaging For Healthcare
•	Ventana Study Shows Disparate Systems Lead to Customer Discontent with Contact Centers
•	iPoint-media's Video Call Center Solution Helps Bank Improve Customer Service
•	Call Recording Offers Benefits Beyond the Contact Center
•	Best Buy Improves Holiday Shopping Experience for Their Customers
•	Salesforce's CRM Prowess Inspires CMS's Kitsite

You might also be interested in our other industry leading White Papers.

Interactive Voice Response consolidation (IVR) strategies featuring the HP OpenCall Media Platform
Consolidating multiple, disparate legacy Interactive Voice Response
systems into a unified, standards-based IVR platform offers service
providers the dramatically enhanced performance, simplified infrastructure
management, and continuing cost savings needed to increase business
agility and successfully compete in todayï¿½s dynamic services marketplace.
The HP OpenCall Media Platform provides a mature, field-proven and
future-proof IVR consolidation solution that delivers ongoing returns and
enables a more engaging end-user experience.

You might also be interested in our other industry leading Webinars.

• Speech Mythbusters: Debunking 10 Common Myths about Voice Automation

• Building Carrier Networks Using COTS Technology

• Donï¿½t Get Caught with Your Pants Down! Measure Service Robustness and Reduce Costly Service Downtime for Maximum ROI

•	Speech Mythbusters: Debunking 10 Common Myths about Voice Automation
•	Building Carrier Networks Using COTS Technology
•	Donï¿½t Get Caught with Your Pants Down! Measure Service Robustness and Reduce Costly Service Downtime for Maximum ROI