Awards & Recognition

CIS, TMC Announce IP Contact Center Pioneer Award Winners

By Paula Bernier, Executive Editor, TMC | July 02, 2012

This article originally appeared in the June 2012 issue of Customer Interaction Solutions

This month, Customer Interaction Solutions magazine is happy to congratulate the winners of TMC’s (News - Alert) IP Contact Center Pioneer Awards.

“These companies have exhibited ingenuity in product development and design for the contact center environment,” says Erik Linask (News - Alert), TMC Group Editor.

“These vendors have taken the needs of contact centers to heart and delivered IP-based solutions to help solve these needs in an effort to help them provide an enhanced level of customer care by leveraging the latest capabilities and technologies,” he adds.

The Winners

Autonomy, an HP Company	Autonomy Qfiniti
Calabrio	Calabrio ONE
Clarity, a division of Plantronics (NYSE: PLT)	ClarityLogic
Drishti-Soft Solutions Pvt. Ltd.	Ameyo
Enghouse Interactive	CosmoCall Universe
Enghouse Interactive	Syntellect CIM (Customer Interaction Management) 8.0
inContact	inContact CRM Plug-in Agent
IntelliResponse Systems	IntelliResponse Answer Suite
Interactive Intelligence	Interaction Mobilizer
LiveVox, Inc.	LiveVox Contact Center Platform
Mediatel Data SRL	MediaCallCenter
OAISYS	Tracer & Talkument version 7.2
simplyCT	simplyAPPS
TeamSupport.com	TeamSupport
Telax Hosted Call Center	Telax Hosted Call Center
Toshiba America Information Systems Inc., Telecom Sys Div.	Call Manager for IPedge
Verizon	Verizon (News - Alert) Voice Call Back
Zeacom	Zeacom Communications Center 6.1