Archway Marketing Services Turns to 8x8 for Cloud Overhaul

Supply chain service provider Archway Marketing Services has selected cloud communications company 8x8 to deliver new digital solutions to improve customer communications and internal operations.

2021 continues to be the year of the cloud, prompting many organizations to turn to the technology to shift away from outdated infrastructure. Leveraging the 8x8 XCaaS (eXperience Communications as a Service) platform with 8x8 Voice for Microsoft Teams, Archway employees will now have access to more reliable communications methods and advanced digital resources across 12 company locations. Along with that, cloud support means employees will have full access from any location enabling work to continue from any location without compromise.

“We knew we needed an integrated cloud-based communications and customer engagement platform when our legacy on-premises systems were no longer supporting the level of service customers required,” said Jeff Kish, Chief Technology Officer, Archway Marketing Services. “8x8 provides us with the integrated communications tools we need to ensure uninterrupted collaboration and engagement not only with our customers, but across all of our teams in the US and Canada. 8x8 XCaaS enables our employees to work from anywhere so we can continue delivering the exceptional services customers expect.”

The 8x8 XCaaS platform includes voice service, video conferencing, chat and contact center solutions through a single source. Along with these features, employees can take advantage of 8x8 resources while using the Microsoft Teams interface.

“Enterprises, like Archway, are recognizing the value of a single-vendor integrated cloud and contact center solution for driving customer success and growth efforts.  said Amrit Chaudhuri, Chief Marketing Officer, 8x8, Inc. “We look forward to continuing our partnership with Archway and enabling their technology enhancement journey.”

Edited by Maurice Nagle