AltiGen Partners with Omni-Channel Cloud Contact Center Company Atlantis Telecom

AltiGen Communications, Inc., a provider of cloud-based IP-PBX and contact center solutions, recently announced that its broadening its contact center portfolio with the addition of new capabilities from Atlantis Telecom. AltiGen has chosen Czech Republic-based Atlantis as a strategic partner for its Omni-Channel Cloud Contact Center. The solution will be fully integrated with Altigen's MaxCS IP PBX, Microsoft Skype for Business and Teams Phone System and exclusively delivered as a managed cloud service by Altigen in the US and UK markets.

Atlantis Telecom’s Microsoft-based FrontStage Omni-Channel Contact Center solution is used by about 120 mid-size and large enterprises in Eastern and Western Europe. It offers interactive voice response (IVR) capabilities, voice ACD, callback from queue functionality, predictive dialer, quality management, web chat, SMS, email, fax and social media routing and queueing along with voice and digital media recording, desktop synchronization and end-to-end reporting. Additional modules include text to speech, voice analytics, trouble ticketing and workforce management.

AltiGen had been looking for the right omni-channel contact center solution for an integration for well over a year, according to Jeremiah Fleming, President and CEO.

"Our objective was to identify an organization with which we could establish a true strategic partnership based on industry leading product functionality, alignment of vision and the ability to exclusivity distribute a solution in our core markets,” he said. “Atlantis Telecom met all of those key requirements."

For its part, Atlantis says Altigen’s long history of delivering Microsoft-centric communications solutions, their Skype for Business and Teams Phone System expertise, and their distribution partnerships with other highly respected organizations make it an ideal partner.

“Just as importantly, Altigen's strong presence in the US and UK markets fits very well with our focus on the European markets,” said Pavel Vrzak, CEO of Atlantis, in a statement.

Under the terms of the agreement, Altigen will exclusively offer FrontStage to end user organizations and reseller partners as a Microsoft Azure-based managed cloud service in the US and UK markets. In addition, Atlantis Telecom will incorporate Altigen's MaxCS IP PBX into FrontStage as a core call processing platform. The companies have also agreed to perform joint development on the integrated solution as well as to conduct joint sales and marketing activities.

Edited by Maurice Nagle