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October 28, 2008
Virtual PBX vs. On-Premises
By Michelle Robart, TMCnet Editor
 
In order to succeed in today’s highly competitive business world, companies need to reflect a professional image and impress potential clients.
 
However, even though all businesses know that effective communication with their clients is key to keep them coming back, oftentimes companies overlook their telephone systems. Even if a business has a telephone number, it may not have proper management system, such as an automated attendant or call forwarding. A virtual PBX (News - Alert) system designed for small business helps them present themselves as superior and exceptionally professional.
 
Unlike premise-based PBX systems, virtual PBX systems help companies affordably manage all business communication requirements.
 
Dedicated to providing affordable business VoIP phone services, Nextiva gives small business owners advantages that were previously only available to large enterprises.
 
Nextiva Connect is a centralized solution that answers all of a company’s calls professionally, and routes them to any phone requested. Ideal for entrepreneurs and small-business professionals, this system helps project a bigger, more professional company image. NextivaConnect works on existing phones or PCs and can receive calls anywhere.
 
For larger companies, Nextiva Connect360 offers a complete digital phone solution for that is flexible enough to handle the growth of any company, and all you need is a high-speed Internet connection.
 
With virtual PBX systems, a small business gains all the functions of a conventional PBX system, but without the installation of any PBX equipment at the site. This is due to the service being offered by an Application Service Provider (ASP) and all equipment is kept at their site.
 
A virtual PBX system eliminates the need to hire a person to answer incoming calls by providing its own auto attendant service. Another benefit of virtual PBX is call forwarding, also known as find me, follow me call forwarding facility, which helps employees receive and answer calls no matter where they are.
 
The call forwarding feature ensures that the business will not miss any incoming calls. This virtual phone system for small businesses also features the voice mail system to help the customer leave messages in case the call could not be answered. In addition, virtual PBX also has facilities such as on hold music, after hour greetings and many more to help companies present a professional image.
 
To give customers quality services and fault maintenance, service providers make use of multiple PBX systems and extra equipment. These virtual phone systems are supplemented with automatic features to overcome the breakdowns, which can reversely affect the business organization's goals and its profits.
 
With a virtual PBX system, small businesses are able to achieve an enhanced look, and gain a competitive advantage.

Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart


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