Virtual PBX Featured Article

Large Enterprises Are Dropping IP PBX, Study Says

February 16, 2018

By Ken Briodagh - Editorial Director

It used to be that large enterprises dominated the IP PBX space. These systems were mostly for employee communications. Now, a recent survey of these enterprises shows that only 60 percent purchased an IP PBX for its most recent switch. By 2022, the report predicts, less than half of these enterprises will use an IP PBX for most company communications.




Businesses with more than 20,000 employees report that only 55 percent acquired an IP PBX for  its most recent PBX acquisition, and that number drops to 30 percent by 2022.

The analysts at Eastern Management Group, which performed the four-year study, have published the research in a new report, “Worldwide Hosted PBX Market 2017-2022.” The data came from more than 3,500 IT managers all over the world.

In terms of hosted, rather than IP, PBX, reportedly companies with more than 1,000 employees will double market share of hosted systems by 2022 and they will almost triple purchases of hybrid cloud systems.

IT managers said they haven’t installed hosted PBX yet because they don't want the loss of control they perceive with the cloud, whereas others say they aren’t leveraging the cloud at all yet. Some vertical markets in which enterprise hosted PBX sales are the strongest include banking, education, healthcare, and utilities. 


Ken Briodagh is a writer and editor with more than a decade of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars.

Edited by Ken Briodagh

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