Virtual PBX Featured Article

Shift8 Partners with Tenfold to Meet Customer Demands

February 28, 2017

By Alicia Young - Web Editor

On its own, Shift8 Networks, a wholly owned subsidiary of Digerati Technologies, Inc., is already pretty impressive. The company works to meet the needs of businesses looking for simple, flexible, efficient, and cost effective communication solutions, including fully hosted IP/PBX, VoIP transport, SIP trunking, and customized VoIP services. Up to this point, Shift8 customers have been happy with the services they’ve been receiving. However, after a recent session where Shift8 talked with some of its customers about their current needs, the company decided to make some changes to its offering, one of which includes teaming up with Tenfold.

Arthur L. Smith, CEO of Digerati, stated, “The alignment with Tenfold resulted from our solution-oriented approach during the sales cycle. We listened carefully to our customers and became keenly aware of a very important need when migrating their telephone system to the cloud. Seamless integration with our customers' existing CRM or Help Desk systems brings added value to our current product line that will certainly contribute to our sales process.”

Tenfold comes into play because it is a well-known provider of cloud-based software-as-a-service solutions that help companies integrate their phone systems and customer relationship management systems quickly and efficiently. Not only does integration make operations easier, but it also “helps companies increase revenue by enhancing customer and prospect interactions, providing a framework for sales, service and support best practices, increasing organizational technology adoption, and offering high-level actionable analytics.”

Thanks to this new partnership, customers will clearly be gaining several benefits. Shift8’s clients will now be able to connect their cloud communications system with more than 25 Customer Relationship Management (CRM) systems and Help Desk applications. This ability directly meets the needs that customers shared with Smith when talking with Digerati about their concerns.

Additionally, the Tenfold solution will also allow users to gain access to a full sales automation platform, and will even let them capture all of their prospect and customer interactions. Perhaps most beneficial of all, Shift8’s user base will now be able to use the “click to dial,” “automatic call logging,” “caller info screen pop-ups” and “advanced call analytics” that tie into many CRMs.

This move is undoubtedly a wise one for both companies. Tenfold is gaining more exposure as it helps more customers with integration, and Shift8 is meeting its clients’ needs while simultaneously building its reputation as a company that actually cares about its customers’ opinions. This partnership sounds like a win for everyone involved. 

Edited by Maurice Nagle

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