Zendesk Introduces Integrated Nextiva App for Easy Access to Customer Information

Businesses dedicated to providing customers with top-notch service have found investments in business process applications to be essential, but may be overwhelmed by the wide range of products and the tendency for them to not be compatible with each other. Cloud-based customer service software company Zendesk is known for integrating other applications into its platform in order to help ameliorate this issue; the latest integration is a cloud business phone service from Nextiva, provider of a wide range of cloud-based communications solutions.

The Nextiva App for Zendesk helps businesses efficiently provide their customers with personalized interactions in order to drive more positive experiences. Customer information and account history can be accessed instantly through Zendesk by correlating data with the phone number the customer is calling from, and outbound calls can be made directly through the app to help ensure the correct number is dialed every time.

“We are excited to partner with Zendesk on our new app and provide our shared customers with an effective tool to improve the customer experience,” said Josh Lesavoy, Chief Information Officer at Nextiva. “Here at Nextiva, we are passionate about providing customers with Amazing Service, and this app is the perfect avenue for us to help businesses provide the same level of service to customers by increasing efficiency and eliminating time wasted searching for customer information.”

Customers that already use the aforementioned services from both companies can install the Nextiva App directly from Zendesk’s app store at no additional cost. Users of Zendesk thus have no reason not to take advantage of this helpful service, which enhances already-extensive customer service capabilities while increasing productivity and greatly simplifying access to vital customer information.

“Zendesk’s mission is to help organizations build long-term relationships with their customers,” said Sam Boonin, Vice President of Product and Platform at Zendesk. “Working together with Nextiva, we’re able to make it easier for businesses to manage their customer interactions across phone, email, web, social and chat.”

Edited by Maurice Nagle