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Virtual Telcos Give Small Businesses More Options

August 29, 2014

By Alisen Downey - Virtual PBX Web Editor

One of the biggest challenges for small businesses is the expense of paying for communication services through a traditional telco. These services often involve a lengthy contract—typically one to two years—with limited options. The result is that many companies pay for services they don’t want or need, while getting locked into pricy and inflexible rates. Especially in a finicky economy, it’s important for businesses to look at all of their options, and thankfully when it comes to communication services, there are more cost-effective and dynamic alternatives to the telco out there.

The trend that is now emerging for business communications is that of the so-called “virtual telco.” These are VoIP and virtual PBX providers that maintain relationships with multiple networks at the same time—meaning they are not tied to one provider alone. This allows them to achieve a higher level of performance for their services, because they can—essentially—cherry pick where they terminate their VoIP calls from amongst networks within best-in-class, multiple-redundant data centers.

With the onus increasingly being placed on companies to offer employees options like audio and video conferencing, bring your own device (BYOD) policies, remote working and more, virtual telcos are a smarter option than traditional telcos. They can offer companies these solutions at a fraction of the price by going though hosted services. Prices are also comparatively lower for small businesses because teclos usually reserve the price breaks and incentives for very large enterprise businesses. Large companies have to pay more for coverage anyway, so giving them a small break based on the scale of their plan is no huge sacrifice to telcos; whereas with smaller businesses paying less for their services, any kind of price reduction is unheard of.

It’s always been tough for the little guy, but that doesn’t mean the little guy has to settle for expensive traditional phone services. Virtual teclos offer many advantages to give the little guy a big boost. 

Edited by Stefania Viscusi

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