How Virtual PBX Helps Enable Quality Healthcare

The healthcare industry has garnered much attention as of late. The arrival, and subsequent extensions, of the Affordable Care Act have all but dominated the headlines. Behind the hype, however, there are still individuals who need care and professionals who are trying to do the job they pledged to do with focus on the health of the patient.

Still, we can’t ignore the connections between technology and healthcare. Hospitals, clinics and doctors’ offices have embraced the opportunity to stay connected through innovative solutions that allow for the use of telemedicine and the archiving of all medical records. Now, many are also considering the value associated with business VoIP and virtual PBX services. For those who have yet to implement the technology, there are quite a few benefits to consider.

Virtual PBX provider Nextiva, for instance, has long held a strong reputation in the marketplace for understanding the importance of being able to confidently rely on the phone system to provide a company with mobile capabilities, message alerts and quality voice services throughout the work day. When the company is an organization focused on the medical industry, they also rely on the ability to stay in constant communication with doctors, patients and hospital staff.

Organizations like 19th Avenue Dental Care, Rocky Mountain Vein Institute and Lorddys Healthcare Solutions rely on virtual PBX technology to increase the flexibility of their staff and to streamline operations as they rely on cloud-based solutions from Nextiva. With features like call forwarding and the company’s unique Nextiva Anywhere solution, healthcare employees can work from any location and still enable patients to reach them “in the office.”

Employees can also easily swap calls between mobile and desk phones, make calls from any device and still have the caller ID display as their office line, enjoy call continuity in the rare instance a disaster occurs and an auto attendant serves as the automated receptionist while an employee is away from their desk.

For Lorddys Healthcare Solutions, this primary nursing services and supportive care for disabled and medically fragile individuals needed a reliable solution that not only ensured quality connections, but also provided the capabilities and flexibility the staff needed in a dynamic market. They turned to Nextiva to provide virtual PBX services so they could easily stay in touch with the doctors, hospitals and patients they work with on a daily basis.

With the service securely in place, Lorddys has enjoyed the quality of service and the immediate response they receive from Nextiva’s support team. The robust and affordable phone and fax system ensures seamless connections for the Lorddys team so they can continue to deliver the comfortable and safe care that has become their passion.

As consumers look to their medical doctors for quality care, delivery must start with communications. If a provider doesn’t have the right solution in place, quality care isn’t possible.