A virtual PBX allows businesses to establish several extensions that can then be regulated from a static telephone connection. Depending on the future needs of an organization, advanced capabilities can be delivered via the PBX (News - Alert) without a huge investment.
Another advantage of a virtual PBX is that the robust communication solution allows you to establish reliable virtual support in several locations without the need of a physical office. It can also be installed without using any kind of hardware. It’s the duty of service providers to supply the hardware and necessary connections, so the service becomes affordable to even the smallest business.
Due to the fact that it is a virtual communication solution, all the phone’s functions and facilities are mainly controlled through telephone networks and broadband Internet. Even people with minimum technical skills can maintain and process these systems. Additional features can be added automatically as the need arises.
This offering is extremely reliable and rarely fails. It can automatically manage incoming and outgoing calls, which in turn improves work efficiency. Functions such as an auto attendant, fax to e-mail, caller ID, voice to e-mail, call conferencing, call waiting, voice mail, call forwarding can also drive productivity in any organization.
The price of a virtual PBX is determined by the actual requirements of the individual firm. Businesses can customize the services by opting for only the features they require and can fully customize the VoIP pricing plan just by adding or removing capabilities. Pricing varies from one service provider to another.
Virtual PBXs require only a one-time investment, and most providers such as Nextiva offer it in conjunction with affordable monthly plans.
Edited by Jamie Epstein