iTeleCenter, a provider of business phone systems and virtual PBX solutions, is now offering a call forwarding feature that provides small businesses with even more mobility when utilizing mobile apps.
By assigning each employee their own virtual PBX (News - Alert) extension, the company is powering call forwarding to the user’s choice of phone number whether it is a landline, office line, or cell phone.
The new call recording feature also allows employees to configure their time zone and set the call times during which they want calls forwarded. This allows employees to stay connected, regardless of any differences in time due to location. Their personal numbers always remain active and outbound calls display the iTeleCenter phone number, preventing callers from ever seeing the numbers they are forwarded to.
When a call cannot be accepted, toll free voicemail messages are e-mailed directly to the address set up for each virtual PBX extension. The transcription enabled service allows the message content to be read right from the message and employees are also able to fax on-the-go if they wish.
The iTeleCenter call recording and virtual PBX solutions are delivered as a hosted service, so it eliminates companies from being forced to purchase expensive hardware or software. The fully hosted system helps route calls to any landline or mobile phone. Monthly fees are minimal and packages are designed for different usage levels. Since there are no contracts and the service is month-to-month, companies are able to adjust their package choice to fit their individual needs.
Recently, Forrester (News - Alert) researchers revealed that virtual PBX adoption will grow in the coming years. This space has seen exceptionally strong growth internationally, with sales growing by 18 percent in Q1 2012 from the same period in 2011 in the Caribbean and Latin region.
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Edited by Jamie Epstein