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June 26, 2012
Nu-Way Implements Comcasts's Virtual PBX
By Jamie Epstein, TMCnet Web Editor
 

Every business out there wants to raise the bar on efficiency while simultaneously improving call quality with customers at a cost-effective price, right? Nu-Way Industries surely does, having recently revealed it will be partnering with Comcast (News - Alert) to gain access to the company’s unified communications offerings including its virtual PBX.

 Comcast’s Business VoiceEdge system allows customers to buy and completely manage costly phone equipment including a PBX (News - Alert), while being charged with the same recurring monthly fee. 

Looking for a solution allowing the company to remain at the forefront of all next-generation technology, as well as meet increasing demands from customers, the company in search of a robust voice solution and ultimately decided to select Comcast to fit the bill.

"With our old phone system, call quality was often poor, making it necessary some times for customers to call our salespeople on their cell phones,” said Dennis Niklaus, director of information technology at Nu-Way Industries. “Since switching to Comcast Business VoiceEdge, our customers have noticed and commented on the improved call clarity and reliability, so it's made a big difference for us."

"Our employees also appreciate VoiceEdge, particularly the simultaneous ring feature that allows them to pick up a call no matter where they are – at home, at the office or on the road – so they never miss a customer's call,” he added. “The Outlook toolbar feature allows us to dial directly from our computers, so we don't even need to pick up the phone to make a call, and we have the freedom to move around."

Comcast Business VoiceEdge allows organizations to seamlessly integrate voice and data services on a single Ethernet connection over a LAN (local area network). Alongside Nu-Way’s portfolio, the company will now have secure, point-to-point connectivity for data transmission.

Scalability will be dramatically increased as well.

"VoiceEdge can help businesses with one or multiple sites and mobile employees improve their productivity," concluded John Crowley, senior vice president of Comcast's Greater Chicago Region.

The virtual PBX industry is growing rapidly, and one company letting organizations cut costs related to business communications is Nextiva. The company’s business-class SIP trunking service comprises unlimited local and long distance calling without the requirement to switch an existing PBX.

Nextiva SIP Trunking powers rich HD voice quality, caller identification, call retrieval and blocking. The virtual PBX essentially allows firms to no longer worry about the ways in which they’ll be able to communicate with customers and instead focus on critical operations.


Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Braden Becker


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