Shango, a provider of a Platform-as-a-Service (PaaS) to communications service providers (CSPs), has just integrated BroadWorks Hosted PBX (News - Alert)/IP Centrex VoIP application to its virtual PBX provisioning application.
The integration will benefit communications service providers (CSPs) using BroadWorks. It will also help make it much less complex to leverage BroadWorks IP PBX applications that support its video, fax, voice, and email transactions, through a unified PaaS interface from Shango.
The service gives CSPs multi-level access, extending the existing infrastructure value of their next-generation 3rd party technologies and channels, in order to more effectively meet the evolving needs of business and residential subscribers.
"As with our other integrated application connectors, we're committed to developing a viable, cost-saving solution for the BroadWorks community, featuring an integration that will be easily set up through just a few configuration parameters," said David Walsh (News - Alert), president of Shango, in a statement.
Some of the important features of this multi-tiered integration into the Shango platform include the provisioning of accounts, as well as groups and extensions for CSPs using BroadWorks. Future enhancements will include activation flow-through down to the BroadWorks seat-level.
The inherent multi-tenancy of the integrated platform will allow CSPs to simplify the process of service expansions and migrations using a single service delivery platform.
Global telcos, cable MSOs, VoIP and mobile carriers, as well as hosted UCaaS providers, ILECs, and CLECs will benefit from a complete set of integration features including single-set reusable BroadWorks PBX configuration and single-click BroadWorks enablement for service customers.
Further, the innovative service gives CSPs the ability to show/hide a BroadWorks provider on a customer-by-customer basis; utilization of batch import user extensions including full validation during import; and rollback capabilities with simple setup or teardown of provider connections.
Virtual PBXs have immense benefits, according to a recent article featured on TMCnet. Highlighting Nextiva’s virtual PBX as an example to explain the benefits of the technology, some of the most prominent benefits of this solution include a dramatic cost reduction, productivity improvements and integration with SIP trunking.
Edited by Jamie Epstein