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Virtual PBX Multi-Vendor Approach Cuts Costs Dramatically

May 02, 2012
By Rajani Baburajan, Virtual PBX Contributor

A flexible and best-of-breed multi-vendor approach to communication and collaboration will serve enterprise customers better than a single-vendor solution for services such as virtual PBXs, according to a new report from Osterman Research.


Esnatech, a provider of cloud-enabled unified communication solutions including cloud-based PBXs, commissioned the research in order to receive validated third-party figures on how the costs actually stack up.

A multi-vendor solution, such as the combination of Google Apps and Esnatech's Office-LinX UC solution, instead of a single-vendor solution like Microsoft Lync, can bring huge cost savings to businesses on their overall IT and telephony costs, according to findings.

The report entitled, "Taking a Strategic Approach to Unified Communications," added that an open multi-vendor approach allows enterprises to re-use their existing PBXs and other systems. In addition, it provides the necessary flexibility to allow organizations to adopt a wide variety of less expensive, on-premise and cloud-based applications, according to Michael Osterman, president of Osterman Research.

The research also validates the cost savings possible from using a Google/ Esnatech solution over Microsoft, revealing that on an average a 1,000-user organization can save up to $246 per user, per year, using a combination of Google Apps and Esnatech Office-LinX compared to on-premise offerings from Microsoft.

The multi-vendor approach powers cost savings in several ways by enabling businesses to reduce licensing fees, labor and hardware costs. This approach extends the life of PBXs thereby avoiding replacement costs.

Google Apps/Esnatech is interoperable with any mobile OS, so it eliminates the need to purchase mobile phones. 

Earlier last year, virtual-pbx reported that Esnatech inked a partnership with FVC, a value added distributor in the Middle East and North Africa (MENA), to offer Esnatech's award-winning Office-LinX unified communications software as part of its solutions portfolio. Office-LinX can be seamlessly integrated with both traditional and virtual PBX systems including solutions from Avaya, Broadsoft, Cisco and others, and with all mobile operating systems, including RIM Blackberry, Android, and iPhone.


Edited by Jamie Epstein

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