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April 25, 2012
Virtual PBX: RingCentral's Cloud Touch Platform Supports Enterprise Mobility
By Rajani Baburajan, TMCnet Contributor

RingCentral (News - Alert), a provider of cloud business phone systems with advanced voice and virtual PBX  functionality, recently launched its new RingCentral cloud touch platform, which enables businesses to set up, manage and use their phone system from smart mobile devices.

The new RingCentral business phone system, complete with virtual PBX (News - Alert) capabilities, turns any smart device into a business phone which in turn allows the mobile workforce to perform multiple tasks from wherever they are.

 The cloud platform consists of three components: RingCentral Touch that powers intuitive customizable settings for administrators and users; RingCentral Presence that integrates mobile users to improve productivity; and RingCentral Connect that integrates with Dropbox (News - Alert), Box and Google Docs so that customers can easily fax documents stored in their favorite cloud application, directly from their RingCentral service.

The company's cloud touch platform dramatically enhances the communications channels that employees can leverage to increase efficiency within their business. The system eliminates the barriers of on-premise PBX systems and empowers businesses like never before. Users can even control settings, access voice and virtual fax messages, and add new users from anywhere.

"Trends like workforce mobility and the consumerization of IT continue to have profound effects on the way today's businesses operate," said Vlad Shmunis, co-founder and CEO, RingCentral, in a statement. "The RingCentral cloud touch platform extends the power of the cloud like never before.”

In a related announcement in the virtual PBX industry, AstraQom, a fast growing Canadian communications solutions provider offering affordable telephony related solutions, announced the release of its cloud-based Virtual Receptionist which boasts virtual PBX capabilities.

The Virtual Receptionist offers SMBs and other organizations a more professional, 24/7 connected availability. It will increase the number of incoming calls received and will work with landlines and mobile phones on new or existing toll-free or standard phone numbers.

Edited by Jamie Epstein

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