Virtual PBXs are continuing to increase in popularity all over the globe, as these solutions help to make communications much more streamlined within enterprise environments at a highly cost-effective price. In fact, in a recent report from Infonetics Research, the research firm revealed that the overall enterprise virtual PBX (News - Alert) equipment market grew up by six percent in 2011 and that the global PBX revenue also improved by two percent.
However, have you ever sat down and tried to develop a plan that could save your company from costly downtime in the case of an unplanned event such as a fire, flood, tornado or police emergency that can cause the actual location that houses the PBX to become unavailable available, causing telephone service for an undetermined amount of time?
Chances are you probably haven’t, but luckily for you, you came to TMCnet right in the nick of time and I can now fill in a an important element that you should be aware of: Using your virtual PBX service in an enterprise backup recovery plan. A service that boasts the ability to route calls from the PSTN to various numbers called Direct Termination Overflow (DTO) is a feature that is enacted once a call has been cut off on a phone trunk (analog, T1, PRI) which then can be forwarded to a 10-digit phone number if the trunks is simply not available.
According to an article, “DTO can automatically redirect calls to any telephone number. This can be an alternate office, an answering service, a residence or cell phone or a PBX backup service. Using DTOs can be part of the enterprise's disaster recovery plans.”
A major company within this industry, Nextiva, powers a solution that requires no equipment at the customer site and no upfront investment; instead, it allows for easy Web and mobile management and users can route important calls to anywhere they are in the world. Hence, the loss of PBX access for crucial inbound calls can be turned around when rerouting the calls to a cloud/hosted PBX service such as this one.
One thing to note here is that employees cannot simply rely on cell phones in case of a traditional PBX failure because they don’t have the capabilities needed to accurately send inbound calls to the intended destination. Instead, enterprises should seek out a fast acting backup service that will enable businesses to never miss a call again, with a virtual PBX at its core.
Edited by Amanda Ciccatelli